Instructions for solving problems that lead to the SIM card being disconnected after activation

This issue normally arises when you have selected a manual recharge automation option during the SIM card activation process. 

This automation option requires credit to be transferred from an account to a SIM card during a manual recharging process. To avoid the need for manual SIM card recharging, choose an automation option with automatic recharging. Click the following link to see the procedure:  https://helpcentre.thingsmobile.com/article/1284-instructions-for-automation-creation

The procedure for reactivation a SIM card is as follows:

  • Log in to the IoT Portal (click here https://www.thingsmobile.com/login and enter your username and password) 
  • Select a SIM card in the “List of SIM cards” section by clicking in the box to the left of it
  • Select “Reactivate” in the menu at the top
  • Click “CONTINUE” to confirm

An overview of the SIM card reactivation procedure is provided in this video tutorial:

Select “List of SIM cards” in the menu on the left, open the SIM card in question to see its details and click “Recharge (MB)” from the options available in the top menu. Enter the number of MB that you want to add and click “Continue” to confirm. 

To prevent the problem from recurring, we recommend choosing an automation option with automatic SIM card recharging.

The procedure for recharging a SIM card (MB) is as follows:

  • Log in to the IoT Portal (click here https://www.thingsmobile.com/login and enter your username and password) 
  • Select a SIM card in the “List of SIM cards” section by clicking in the box to the left of it
  • Select “Recharge (MB)” in the menu at the top
  • Enter the number of MB that you wish to add
  • Click “CONTINUE” to confirm

An overview of the SIM card recharging procedure is provided in this video tutorial: