My SIM card will not send SMS messages. What do I need to do?

First of all, when you send an SMS message from another operator to a Things Mobile SIM card, make sure you put + or 00 before the number (for example +882... or 00882...). If you enter the right number with + or 00 before it and SMS messages still do not arrive, put the SIM card in a smartphone and follow the procedure described below.

• Turn on the data connection and data roaming

• Set the APN as “TM”

• Check that the SIM card automatically connects to one of the available operators

• Send a test SMS message and check that it arrives

• If it does not, manually select a different operator and send a new SMS message. Repeat the procedure with all available operators

• Send SMS messages to telephone numbers with a range of different operators and check that they arrive

If these tests are unsuccessful in some or all cases, email our customer service team at supporto@thingsmobile.com and provide them with the following information:

• The name of the operator for the number that did not receive the SMS message

• The operator to which the Things Mobile SIM card was connected when the SMS message was sent

• The date and time when the SMS message was sent

• Screenshots of any error messages displayed by the smartphone