The SIM card doesn't send SMS messages. What do I need to do?

First of all, when you send an SMS message from another operator to a Things Mobile SIM card, make sure you put + or 00 before the number (for example +882... or 00882...).  If you enter the right number with + or 00 before it and SMS messages still do not arrive, put the SIM card in a smartphone and follow the procedure described below.

  • Turn on the data connection and data roaming
  • Set the APN as “TM”
  • Check that the SIM card automatically connects to one of the available operators
  • Send a test SMS message and check that it arrives
  • If it does not, manually select a different operator and send a new SMS message. Repeat the procedure with all available operators
  • Send SMS messages to telephone numbers with a range of different operators and check that they arrive

If these tests are unsuccessful in some or all cases, email our customer service team at support@thingsmobile.com and provide them with the following information:

  • The name of the operator for the number that did not receive the SMS message
  • The operator to which the Things Mobile SIM card was connected when the SMS message was sent
  • The date and time when the SMS message was sent
  • Screenshots of any message errors displayed by the smartphone