Asking for a refund for a SIM card that was ordered from the online shop but never delivered

If your order does not arrive, you can ask for a refund by emailing our Customer Service team at support@thingsmobile.com and providing the following information:

• The email address that you used when you bought the SIM card

• The date when you bought the SIM card

• Your chosen delivery method

• The reason for the request (optional)

Wait for a confirmation email.