Asking for a refund for a SIM card that was ordered from the online shop but never delivered

If your order does not arrive, you can ask for a refund by emailing our Customer Service team at and providing the following information:

• The email address that you used when you bought the SIM card
• The date when you bought the SIM card
• Your chosen delivery method
• The reason for the request (optional)
Wait for a confirmation email.