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Shared credit

Find out all about account credit: from management to manual and automatic recharging

  • Why has the credit in my account decreased from €12.00 to €10.80 even though I have not used the SIM card?
  • What forms of payment are accepted?
  • Does the credit in my account have an expiration date?
  • Is it possible to recharge less than €30?
  • What is the IBAN for recharging by bank transfer?
  • How do I recharge the credit in my account?
  • What recharge amounts are available?
  • How often do I have to recharge?
  • Is it possible to replace a SIM card with another SIM card and keep the same number and credit?
  • Is the credit included with SIM cards added to the shared credit in the account?
  • Where can I check the remaining credit in my account?
  • Setting up automatic recharging for shared credit
  • Is a notification sent when the credit is about to run out?
  • I recharged my account but the credit has not appeared. What do I need to do?
  • Why has the shared credit account not been updated after the activation of the SIM card?
  • Is the credit shared by all of the SIM cards in the account?
  • Is it possible to allocate credit to individual SIM cards instead of sharing it among all of the SIM cards in an account?
  • Is it possible to set up automatic recharging for the credit in the account?
  • How long will the credit take to appear?
  • I recharged by bank transfer and I need the credit urgently. What can I do?

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