Troubleshooting
Tips on how to solve problems with connections, the IoT Portal, etc.
- I have activated a SIM card but it is not working. What do I need to do?
- Instructions for solving problems that lead to the SIM card being disconnected after activation
- I have activated a SIM card but it is “Disconnected” because there is no credit in the account. What do I need to do?
- I am unable to communicate with my device by SMS. What can I do?
- The SIM card doesn't send SMS messages. What do I need to do?
- Instructions for setting up a SIM card in a GPS tracker
- Why does the SIM card have €0 of credit even though I bought it with credit included?
- How do I recover my “Username” and “Password”?