Troubleshooting
Tips on how to solve problems with connections, the IoT Portal, etc.
- I have activated a SIM card but it is “Disconnected” because there is no credit in the account. What do I need to do?
- My SIM card will not send SMS messages. What do I need to do?
- I am unable to communicate with my device by SMS. What can I do?
- Why does the SIM card have €0 of credit even though I bought it with credit included?
- How do I recover my “Username” and “Password”?
- Why has the credit not been updated with the activation of the SIM card?
- I cannot configure the APN in a GPS tracker. What do I need to do?
- My SIM card is not working. What do I need to do?
- My SIM card is not sending and receiving SMS messages. What do I need to do?
- When I call the SIM card number, I hear a message saying that the number does not exist. What do I need to do?
- I followed the instructions for setting up my device but my SIM card is not working. What do I need to do?
- When my SIM card is connected to a certain operator, it gets disconnected frequently. What do I need to do?
- An error message comes up during the recharge process. How can I complete the recharge?
- I am unable to make and receive voice calls. What do I need to do?
- My SIM card is not receiving SMS messages. What do I need to do?
- What do I need to do if my SIM card connection is interrupted frequently?
- I ordered a SIM card from the online shop but it has not arrived. What do I need to do?
- When I try to ping the public fixed IP address, it does not work. What can I do?
- Is it possible to remove the email used when registering an account in order to carry out a new registration procedure?
- There are too many digits in the SIM card number. What do I need to do?