Troubleshooting
Tips on how to solve problems with connections, the IoT Portal, etc.
- I have activated a SIM card but it is not working. What do I need to do?
- I have activated a SIM card but it is “Disconnected” because there is no credit in the account. What do I need to do?
- Instructions for setting up a SIM card in a GPS tracker
- I am unable to communicate with my device by SMS. What can I do?
- The SIM card doesn't send SMS messages. What do I need to do?
- Why does the SIM card have €0 of credit even though I bought it with credit included?
- How do I recover my “Username” and “Password”?
- The SIM card does not send or receive SMS, what should I do?
- Why has the credit not been updated with the activation of the SIM card?