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Troubleshooting

Tips on how to solve problems with connections, the IoT Portal, etc.

  • I have activated a SIM card but it is not working. What do I need to do?
  • Instructions for solving problems that lead to the SIM card being disconnected after activation
  • I have activated a SIM card but it is “Disconnected” because there is no credit in the account. What do I need to do?
  • I am unable to communicate with my device by SMS. What can I do?
  • The SIM card doesn't send SMS messages. What do I need to do?
  • Instructions for setting up a SIM card in a GPS tracker
  • Why does the SIM card have €0 of credit even though I bought it with credit included?
  • How do I recover my “Username” and “Password”?

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  • Troubleshooting
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