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Returns, refunds and withdrawal

Returning a SIM card or withdrawing from a contract is simple.

  • Is it possible to terminate the contract for a SIM card?
  • Instructions for terminating the contract
  • How do I get a refund for a SIM card?
  • I would like to terminate my SIM card contract. What do I need to do?
  • How do I return a product?
  • Is there a charge for contract termination?
  • Asking for a refund for a SIM card that was ordered from the online shop but never delivered
  • What happens if I receive a faulty SIM card?
  • How long does it take to process a refund?

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