Is it possible to change the SIM card holder?

The procedure for transferring a SIM card from one user to another is as follows:

  • Log in to the IoT Portal (click here and enter your username and password)
  • Select a SIM card in the “List of SIM cards” section by clicking in the box to the left of it
  • Select “Transfer SIM card to another user” in the menu at the top
  • Enter the username of the user to whom you wish to transfer the SIM card If the user does not exist yet, create a new user by following the procedure described here:
  • Click “CONTINUE” to confirm
  • The selected user will receive an email with a link that must be clicked in order to accept the transfer 
  • Once it has been accepted, the SIM card will be transferred from one account to the other
  • Items such as the credit, plan and SIM card records are not transferred.