My SIM card is not receiving SMS messages. What do I need to do?

First of all, when you send an SMS message to a number under another operator, make sure that you put 00 or + and the appropriate country code before the number (for example, 0039 or +39 for Italy). If you have used the country code and SMS messages are still not arriving, put the Things Mobile SIM card in a smartphone and do as follows:

• Turn on the data connection and data roaming

• Set the APN as “TM”

• Check that the SIM card automatically connects to one of the available operators

• Send a test SMS message and check that it arrives

• If it does not, manually select a different operator and send a new SMS message. Repeat the procedure with all available operators

• Send SMS messages to telephone numbers with a range of different operators and check that they arrive

If these tests are unsuccessful in some or all cases, email our customer service team at support@thingsmobile.com and provide them with the following information:

• The name of the operator for the number that did not receive the SMS message

• The operator to which the Things Mobile SIM card was connected when the SMS message was sent

• The date and time when the SMS message was sent

• Screenshots of any error messages displayed by the smartphone