My SIM card is not sending and receiving SMS messages. What do I need to do?

First of all, when you send an SMS message to a number under another operator, make sure that you put 00 or + and the appropriate country code before the number (for example, 0039 or +39 for Italy). Similarly, when you send an SMS message from another operator to a Things Mobile SIM card, make sure you put + or 00 before the number (for example +882... or 00882...).

If you have entered the number in the correct form and SMS messages are still not arriving, put the Things Mobile SIM card in a smartphone and do as follows:

• Turn on the data connection and data roaming

• Set the APN as “TM”

• Check that the SIM card automatically connects to one of the available operators

(1) Test for sending SMS messages from Things Mobile to another operator

• Send an SMS message from the Things Mobile SIM card to another operator and check that it arrives

• If it does not, manually select a different operator and send a new SMS message Repeat the procedure with all available operators

• Send SMS messages to telephone numbers with a range of different operators and check that they arrive

(2) Test for sending SMS messages from another operator to Things Mobile

• Send an SMS message from another operator to the Things Mobile SIM card and check that it arrives

• If it does not, manually select a different operator and send a new SMS message Repeat the procedure with all available operators

• Send SMS messages from a range of different operators and check that they arrive

If these tests are unsuccessful in some or all cases, email our customer service team at supporto@thingsmobile.com and provide them with the following information:

• The name of the operator for the number that did not receive the SMS message (test 1) / did not successfully send the SMS message (test 2)

• The operator to which the Things Mobile SIM card was connected when the SMS message was sent

• The date and time when the SMS message was sent

• Screenshots of any error messages displayed by the smartphone