Troubleshooting
Tips on how to solve problems with connections, the IoT Portal, etc.
- I am unable to make and receive voice calls. What do I need to do?
- I have lost the ICCID of the SIM card. What do I need to do?
- Why have charges been made for SMS messages that my device has not sent?
- Problems when providing and checking ID documents
- Asking for a replacement for a SIM card that was ordered from the online shop but never delivered
- Is it possible to remove the email used when registering an account in order to carry out a new registration procedure?
- Problems logging in to the account, with the message “Username not recognized”
- I tried to add an individual data package but I got an error message. What do I need to do?
- Problems involving the message “This SIM card is associated with another user”
- I bought a SIM card that had a data package included, but during the activation process an error comes up during the selection of the package. What do I need to do?
- I cannot order online. Are there other ways to buy a SIM card?
- I never received your email. What do I need to do?
- I tried to add a shared data package but I got an error message. What do I need to do?
- I am unable to complete a purchase in the online shop. What do I need to do?